We want you to love your purchase from ShopHalfLoop. If for any reason you are not completely satisfied, we’re here to help.
Return Window
You may return or exchange items within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
The item must be unused, unwashed, and in its original condition and packaging.
Proof of purchase or order confirmation is required.
Faulty or Incorrect Products (Our Responsibility)
If your item is damaged, defective, or incorrect due to our error:
We will provide a free return shipping label.
You can choose a full refund or a replacement item at no extra cost.
To request a return label, contact us at [email protected] with your order number and a photo of the issue (if applicable).
Customer-Initiated Returns
If you wish to return an item for any other reason (e.g., wrong size, change of mind), you will be responsible for the return shipping costs.
Please ensure the item meets the return conditions above.
We recommend using a trackable shipping service.
Refunds
Once we receive and inspect your returned item:
You will receive a notification email regarding the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 5–10 business days.
Non-Returnable Items
Items marked as final sale
Gift cards
How to Start a Return
Email us at [email protected] with your order number and the reason for your return. Our support team will guide you through the process.
Contact Information
ShopHalfLoop
📍 53 Windmill Avenue, St Albans, AL4 9SG, GB
📞 +44 7861792423
📧 [email protected]
